Returns, Refunds & Replacements

At Avela & Co., many of our products are made to order specifically for you. Because each product is produced after an order is placed, we generally do not accept returns or exchanges due to change of mind, incorrect size, incorrect colour, or an incorrect selection made by the customer.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an item that is different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos showing the product and the problem

We will review the issue and, where the problem is confirmed to be a manufacturing, printing, fulfillment or shipping error, we may provide a replacement or refund at no additional cost to you.

In most cases, you will not need to return a damaged or defective item.

Wrong Size or Colour

Please carefully review the product description and sizing information before placing your order.

Because our products may be made to order, we generally cannot accept returns or exchanges when the customer selects the wrong size, colour, design or product.

If you are unsure about sizing, please contact us before ordering and we will be happy to help where possible.

Change of Mind

We do not generally accept returns or refunds simply because you have changed your mind after placing or receiving an order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or reshipment costs may apply.

Lost Packages

If your order is lost in transit, please contact us so that we can investigate the shipment with our fulfillment and shipping partners.

Where the loss is confirmed and covered by the applicable fulfillment provider, we will work with you to arrange an appropriate resolution.