Terms of Service

Effective Date: [Insert Date]

Welcome to Avela & Co. By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies.

1. Products & Pricing

We offer products including apparel, accessories, home décor, gifts, and made-to-order/print-on-demand products. Product availability, descriptions, colours, and prices may change without notice.

2. Orders & Payments

By placing an order, you agree that the information provided is accurate and that you are authorized to use the selected payment method. We reserve the right to cancel an order where necessary, including in cases of payment issues, product unavailability, pricing errors, or suspected fraud.

3. Print-on-Demand & Made-to-Order Products

Many of our products are made specifically after an order is placed. Because of this, cancellations, returns, or exchanges due to change of mind, incorrect size, colour, or product selection may not be accepted once production has started.

4. Shipping

Shipping costs and estimated delivery times are shown at checkout where available. Delivery times may vary depending on the product, destination, fulfillment location, and shipping provider. Delays caused by carriers, customs, weather, or other circumstances outside our control may occur.

5. Returns, Refunds & Replacements

If your order arrives damaged, defective, misprinted, or incorrect, please contact us with your order number and clear photos. We may provide a replacement, refund, or another appropriate solution.

Please see our Return & Refund Policy for full details.

6. Personalized Products

For personalized products, customers are responsible for providing accurate names, dates, text, images, and other information. Personalized products generally cannot be returned due to customer-provided errors or change of mind.

7. Intellectual Property

All content on our website, including our branding, images, designs, text, and graphics, belongs to or is licensed by Avela & Co. and may not be copied, reproduced, or used commercially without permission.

8. Third-Party Services

We may use third-party providers for payment processing, production, fulfillment, shipping, and other services. Necessary information may be shared with these providers to process and deliver your order.

9. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.

These Terms are subject to applicable laws and consumer protection rights.